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  1. Definitions
  2. Your acceptance
  3. Pricing
  4. Availability
  5. Sales Tax
  6. Returns and Refunds
  7. Cancellations
  8. Warranty
  9. Errors and Omissions
  10. Copyright and Trademarks
  11. Shipping and Insurance
  12. Payments

 

  1. Definitions:

 

  1. CompuCoast is also referred to as ‘us’, ‘our’ and ‘we’.
  2. The customer is the individual or organisation that is using the website and its services, and is also referred to as ‘you’, ‘your’ and ‘customers’.

 

  1. Your acceptance:

 

  1. Your use of CompuCoast’s website indicates acceptance of these terms and conditions.
  2. CompuCoast reserves the right to make changes to this website and the terms and conditions at any time without any prior notice.
  3. By continuing to use the website, you agree to be bound by the most recent Terms and Conditions.
  4. It is your responsibility to check our website regularly for updated versions of the Terms and Conditions.

 

  1. Pricing:

 

  1. All prices displayed on the website are in Australian Dollars.
  2. All products advertised do not include the cost for any installation or troubleshooting compatibility issues.
  3. Prices are subject to change without notice.
  4. By placing the order, the customer has agreed to pay the prices listed at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier.

 

  1. Availability:

 

  1. All products which are shown as being ‘In Stock’ are only available while stocks last.
  2. We cannot guarantee stock allocation until your order has been picked and scanned by the warehouse.
  3. Item availability is subject to change without notice.

 

  1. Sales Tax:

 

  1. All prices displayed on the website are inclusive of GST (10% Goods and Services Tax).
  2. We are registered to collect GST on behalf of ATO, our ABN no is 73 619 238 630.

 

  1. Returns and Refunds:

 

  1. Customers must first apply for return authorisation before returning any product. When returning a product, it must be returned with the return authorisation number clearly visible outside the packaging. Products returned without a return authorisation number will be rejected.
  2. Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, CompuCoast is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.
  3. We do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatible or unsuitable goods. Any returns for these reasons will be at CompuCoast’s discretion and will attract a restocking fee of 15%.
  4. We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped, damaged, modified, tampered or had manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software, games or consumable products will not be accepted unless it’s for a warranty claim.
  5. We guarantee a new replacement for DOA (Dead On Arrival) products within 7 days of receiving the product or the date of invoice. This guarantee is subject to stock availability, if stock is not available you can choose a store credit or a refund.  This guarantee will be subject to our approval once the product has been returned to us and tested. All shipping costs involved in processing of DOA goods will be fully covered by us. Products claimed under DOA are to be returned to us within 7 days of your claim otherwise it will be treated as a normal warranty claim.
  6. Advance replacement is only available for DOA products if the customer purchases and pays for the same item again. Once the faulty product is returned and approved to meet the warranty terms and conditions, we will then credit/refund your account.
  7. If goods received are not as ordered, please inform us within 24 hours of receiving the delivery, do not open any packaging or use the goods as it will be deemed an acceptance of goods and will not be accepted for return.
  8. There will be no credit or refund given on the price difference of the ordered items due to price changes once the product has been dispatched.
  9. We do not accept any returns of any opened and used products that may breach health and safety regulations such as headsets, ear pieces and headphones, unless the item is faulty.
  10. We reserve the title of ownership for any extra or incorrect goods shipped in error. We will arrange the shipments to recover these goods, and cover the cost of the collection.

 

  1. Cancellations:

 

  1. Cancellation of orders involving a computer system that has already been built will be charged a 15% cancellation fee.
  2. Cancellation of specially ordered items that have already been ordered from our supplier will attract a minimum fee of 15% deducted from the order value paid, except if CompuCoast cannot supply the item you ordered, in which case the entire payment will be refunded to you in full.
  3. Cancellations must be informed to us ‘in writing’ as soon as possible, any cancellation after a product has been packed and dispatched will result in the customer liable for all shipping and handling charges as well as any cancellation fees that may apply.

 

  1. Warranty:

 

  1. All products sold by us carry a full manufacturer warranty. We will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer.  Some products do offer an extended limited warranty which customers may require registration with the manufacturer.  In the event of a manufacturer or supplier closure, we will endeavour to fulfil our warranty commitments however we cannot guarantee the outcome.
  2. Any product returned for a warranty claim, depending on its age and availability, will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
  3. Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchase price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
  4. CompuCoast does not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, networking products and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details.
  5. Warranty is provided solely on products sold by CompuCoast. Other faulty products used in conjunction that are not purchased from CompuCoast will not be covered under warranty.
  6. Any product sold by CompuCoast is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement or repair.
  7. CompuCoast does NOT cover any software installation issues e.g. drivers or system software updates for any computer where CompuCoast did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
  8. CompuCoast will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. CompuCoast is not responsible for any data loss; backing up of data is the responsibility of the customer. CompuCoast does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.
  9. Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, overclocking, tampering or modification, will be denied. This includes improper installation of the CPU heatsink, scratches on motherboard, failure of fan/heatsink, cutting of cables or the soldering of components.
  10. Under the Return to Base warranty policy, all shipping charges for any product returned to CompuCoast incurred in a warranty claim will be at the expense of the customer. CompuCoast will only pay for the return freight to the customer, except for rejected warranty, non-faulty returns or bulky items older than 6 months from date of invoice.
  11. Warranty must be properly packaged in the condition acceptable by the vendor (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging that caused physical damage will result in warranty being voided).
  12. Turnaround time for warranty returns may depend on the availability of the replacement product from the manufacturer. The process of warranty returns involves the shipping of warranty to CompuCoast, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier’s own testing, shipment back to us, testing of the part if it’s a repaired item, and finally shipment back to the end user.
  13. A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, CompuCoast reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
  14. CompuCoast will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave a valid contact detail for warranty.

 

  1. Errors and Omissions:

 

  1. CompuCoast makes every effort to ensure that all prices, availability and product information are correct.
  2. Our website contains a large number of products and despite our best efforts, it is possible that some products may be incorrectly priced. In the case of an error or omission, CompuCoast will be entitled to cancel the sales order, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer.
  3. CompuCoast’s liability in that event will be limited to the return of any money the Customer has paid in respect of the order.

 

  1. Copyright and Trademarks:

 

  1. All brands and names are trademarks of their respective companies. The product images used on our website are for illustration purposes only and may vary from the product description.
  2. CompuCoast owns the copyright and trademarks to all our intellectual properties which include the word CompuCoast, its website and logo. Any person/business entity that uses it without our prior written consent will be deemed as breaching the copyright law and we will seek legal claims.
  3. Manufacturer’s images, trademarks and links used within our websites are reserved copyrights and trademarks of their respective owners.
  4. We do not own or publish the contents of any information on webpages that are linked from our website.

 

  1. Shipping and Insurance:

 

  1. All prices displayed on the website do not include delivery or insurance.
  2. CompuCoast does not currently process and ship orders to an overseas address.
  3. All shipping addresses must have complete contact details that can be verified by a phone number.
  4. The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
  5. Redirection of your delivery is available at an extra cost and must first be authorised by CompuCoast.
  6. In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
  7. The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
  8. Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier’s website.
  9. Shipping charges are calculated by weight or volume, whichever is more.
  10. All claims for damage/theft must be filed with CompuCoast, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
  11. CompuCoast will not be held responsible for goods lost or arrived damaged if customers use their own couriers.
  12. All goods remain the property of CompuCoast until payment has been received in full. Until title passes, CompuCoast can retain, repossess and/or resell all goods.

 

  1. Payments:

 

  1. We accept payment by Debit Card, Credit Card, PayPal, cheques and direct deposit.
  2. Payments made by direct deposit may take up to 48 hours to show in our account, your order will not be processed or dispatched until the payment has cleared in our account. Direct deposit payments must use the order number as the payment reference to avoid a delay in processing your order. Customers are encouraged to contact us as soon as you have made your payment.
  3. Payment by cheque is subject to a banking clearance period of 3-5 working days, we do not process or dispatch any orders until cheque payments have been cleared.