Today’s digital business is increasingly driven on IoT, cloud services and more to stay closer
to customers than ever. This reliance makes uptime critical to growth and profitability.
As such, an end user doesn’t care if their application service problems are performance or security-related.
Free Up Teams
Organizations know that digitalization has the potential to transform their business. But lack of time, and expertise more often hinder IT teams from planning for such an ambitious future. In fact, in its annual CIO survey, IDG found that 72% of respondents struggle to juggle business innovation and operational excellence requirements. And the number of challenges isn’t decreasing: 87% said they are increasing.
What’s needed is a way to free up time for overburdened IT teams that often handle IT support, security and even compliance in many cases.
Automation is the Key
An effective way to create time to develop new staff skills and tackle strategic projects is to automate time-consuming tasks that take significant human effort. Specifically, introducing tools to monitor IT, security and compliance, proactively identify issues before they become major problems and even streamline resolution can free up individuals to focus on higher value activities.